Privacy Policy The Balloon Factory
We are aware that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page, we let you know what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you understand exactly how we work.
This privacy policy applies to all personal data that The Balloon Factory processes from anyone who has ever had contact with The Balloon Factory, such as our visitors, customers, and business contacts, via The Balloon Factory's website.
The Balloon Factory is not responsible for the privacy policy of other sites and sources. By accepting the cookies from this website, you indicate that you accept the privacy policy.
The Balloon Factory respecteert de privacy van alle gebruikers van haar site en draagt er zorg voor dat de persoonlijke informatie die u ons verschaft vertrouwelijk wordt behandeld. Wij dragen er te allen tijde zorg voor dat medewerkers van The Balloon Factory vertrouwelijk met uw gegevens omgaan.
Our use of collected data
Contact The Balloon Factory
When you sign up for one of our services, we ask you to provide personal data (name, address, telephone number, email address, and date of birth). This data is used to fulfill our obligations and for direct marketing. Examples of this are:
- We need your name and address details to deliver the products you ordered to you;
- We use your email address, for example, to send the invoice associated with your order. Your email address may also be used to provide you with personalized offers. However, you can always unsubscribe from direct marketing emails.
The data is stored on The Balloon Factory's own secure servers or those of a third party.
Cooperation with tax and criminal investigations
In certain cases, we may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will resist this within the limits of the law.
Retention periods
We retain your data for as long as you are a customer with us. This means that we keep your customer profile until you indicate that you no longer wish us to do so. If you inform us of this, we will also interpret this as a request to be forgotten. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data for 7 years; we will therefore retain this data for the duration of the applicable period. However, employees will no longer have access to your client profile and documents that we have created in connection with your order.
Communication
When you send us email or other messages, we may retain those messages. Sometimes we ask you for personal data that is relevant to the situation in question. This enables us to process your questions and respond to your requests. The data is stored on The Balloon Factory's own secure servers or those of a third party.
Purposes
We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your prior consent.
Shipping and logistics
When you place an order with us, it is our responsibility to have your package delivered to you. In some cases, we use external services to carry out deliveries. To do so, it is necessary for us to share your name, address, and city/town details with these carriers. Our carriers and suppliers use this data solely for the purpose of fulfilling the agreement. In the event that our partners engage subcontractors, they also make your data available to these parties.
Third parties
The information is not shared with third parties, with the exception of web applications that we use for the benefit of our website. This data will only be used for the purpose of the respective application and will not be further distributed. Furthermore, in some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.
Changes
This privacy statement is tailored to the use of and the features on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement.
Your rights
We offer all visitors the opportunity to view, change, or delete all personal information currently provided to us. To do so, you can contact us via the contact form on our website. However, due to administrative obligations, we are required to retain certain data about you for the specified retention period.
You have the right at any time to lodge a complaint with the relevant privacy supervisory authority if you suspect that we are using your personal data incorrectly.
Edit/unsubscribe from newsletter service
At the bottom of every mailing (with the exception of transactional emails), you will find the option to update your details or unsubscribe.
Adjust/unsubscribe communication
If you wish to update your details or have yourself removed from our files, please contact us. See the contact details for this.
We may ask you for a copy of your identification document. This is solely to verify your identity. We will destroy the copy immediately afterwards. If you do not wish to provide a copy, that is no problem; you can make an appointment to visit us. Please see the contact details for this.
Questions and feedback
We regularly check whether we comply with this privacy policy. If you have questions or complaints about this privacy policy, you can contact us.
If you have questions about our privacy policy, please contact us via:
info@balloonfactory.nl